Shipping policy

Shipping Policy

Last updated: [February 27, 2026]

Thank you for shopping with ALTÉRA. We are committed to delivering your order safely and efficiently.

Order Processing

All orders are processed within 2–5 business days (excluding weekends and holidays).

During high-volume periods or new collection drops, processing times may be slightly extended. You will receive a confirmation email once your order has shipped.

Shipping Times

Estimated delivery times after dispatch:

  • Canada: 3–7 business days

  • United States: 5–10 business days

  • International: 7–21 business days

Please note that shipping times are estimates and may vary due to carrier delays, customs processing, or peak seasons.

Shipping Rates

Shipping costs are calculated at checkout based on your location.

We may offer:

  • Free shipping on orders over $75

  • Flat-rate shipping within select regions

Promotional shipping offers will be clearly stated during checkout.

International Shipping & Duties

For international orders, customs duties, taxes, and import fees may apply depending on your country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

Please allow 24–48 hours for tracking information to update.

Incorrect Address / Failed Delivery

Customers are responsible for providing accurate shipping information.

If a package is returned due to an incorrect address or failed delivery attempt:

  • The customer may be responsible for additional reshipping fees.

Please double-check your address before completing checkout.

Lost or Stolen Packages

ALTÉRA is not responsible for lost or stolen packages once marked as delivered by the carrier.

If your package is marked delivered but not received, please:

  1. Check with neighbors or building management.

  2. Contact the shipping carrier directly.

  3. Reach out to us for assistance.

We will do our best to help resolve the issue.

Shipping Delays

While we aim to meet all estimated delivery windows, ALTÉRA is not responsible for delays caused by:

  • Carrier disruptions

  • Weather conditions

  • Customs processing

  • Global events beyond our control

Contact Us

For any shipping-related inquiries, please contact:

Email: support@alteramovement.com
We aim to respond within 24–48 business hours.